Refund policy

Returns & Exchange Policy

We want you to feel completely confident shopping with Khaas Lamhay. Here's how returns and exchanges work:

At the Time of Delivery
Before you pay, you're welcome to check your order. If the item is damaged or different from what you ordered, you may refuse it at the door — no payment required, no questions asked.

After Accepting Your Order
If you've already accepted and paid for your order, and later discover the item is damaged or incorrect, you can request a return or exchange within 3 days of delivery.

To request a return or exchange, simply reach out to us on WhatsApp at +92 326 2272424 with your order details and a photo of the issue. Our team will guide you through the next steps.

Please Note
Returns and exchanges are only accepted for items that are damaged or incorrect. We're currently unable to accept returns for reasons such as change of mind, size preference, or personal taste, given the nature of our products.

We're committed to making this right whenever something goes wrong on our end — your trust matters to us.